Yes, GEMS Rewards is our way to say ‘Thank you’ to our parents and staff and is reserved exclusively for the GEMS Community. GEMS Reward Members can invite family members and friends outside the network to access the GEMS Rewards App by registering their details.

Yes, As a GEMS Rewards primary member, i.e. GEMS parents and staff who have received access to the app, you can Iinvite family and friends to access the app by clicking on My Family & Friends on the app menu. You just need to provide the details requested and the family member or friend you have nominated will receive an email with their own login credentials to access the app. All they need to do is download the app from the relevant app store and follow the instructions in the email.

There is no limit on the number of family members or friends you invite to access GEMS Rewards.

The GEMS Rewards App is available for iOS and Android smartphones via the Apple Store and Google Play Store.

Different partners will offer different levels of discounts, number of GEMS Points and benefits, from seasonal discounts, to special rates and prices, to % discount or Buy One Get One free offers, and more. Please download the app and explore all offers available.

Redeeming is simple. To redeem at a restaurant, simply let the waiter know that you have a GEMS Rewards Offer prior to requesting your final bill. Open the Offers section in the App and present the device to your waiter, who will then enter their pin against your voucher along with the amount of the bill. You will be given the discount on the bill for the offer that you have redeemed. We have also partnered with other offer aggregators like Traveller Pass who will be offering discounts from their merchant list. The redemption process would be the same for all offers and discounts.
The same process will also apply for all our other partners across the network, whether it’s for availing a discount or earning GEMS Points.

There are multiple offers available in the GEMS Rewards App: "Discount" Offers and Buy One get One Free Offers, "Spend and Save" and "Earn GEMS points".

• The "Discount" can be used only for the service/item mentioned on the voucher. The discount will apply only on normal rates/prices, and cannot be used in conjunction with any other promotion, discount, special offer or voucher. Any request to use the “Discount Offers”, would need to be presented before the service/item is purchased.
• When redeeming any of the “Spend and Save” Offers, you will be required to spend the minimum amount mentioned on the voucher, in order to receive the mentioned discount on your bill.
• In order to earn GEMS Points, you can do so via our exclusive offers or while purchasing an airline ticket, hotel bookings or gift cards using any valid payment card issued by a bank on the GEMS Rewards App.

No, you cannot receive any reward in cash.

Of course, saving is the best part. When you redeem an offer using your GEMS Rewards App, you will see a screen detailing the estimated saving made in that one transaction. You can also see details on how you have earned points while purchasing airline tickets, hotel bookings or gift cards on the APP.

Yes, you can. The home screen on the app will display an overview of total savings and points balance. The My Savings section on the app will provide you details of the savings and points earned and redeemed

Of course! Details of points earned and redeemed and the balance can be seen on the My Savings section of the app. All GEMS Rewards Points are valid for a fixed 18-month period from the month of earning. For example, Points earned on any date in the month of May would expire on 31 October of the following year.

The GEMS Rewards App is currently only available in English.

You will receive a welcome email with the login credentials which will allow you to access the app.

If you are a GEMS Parent:

As a GEMS Parent you need to use the Parent Portal ID provided to them for accessing the Parent portal / GEMS Connect App

Once you click the submit button it will take you to a page where you can use the same password which you have set for the Parent Portal/GEMS Connect App

If you opt to login with an OTP (one time password), an OTP will be sent to you on the primary email and as an SMS to the primary mobile number registered with your school. Once you key in this OTP it will provide you access to the GEMS Rewards App

If you are a GEMS Employee:

You can Login using your Employee ID.

Once you click submit an OTP (one time password) will be sent to your official email address and as an SMS to your mobile number. Once you key in this OTP, it will provide you access to the GEMS Rewards App

If you are a family or friend of a GEMS Rewards Member

Family and friends of GEMS Parents and Staff can also get access to the GEMS Rewards App.

For this, GEMS Parents and Staff need to login to the app with their respective credentials and nominate you as their family or friend, you will then receive a welcome email.

Once you receive the welcome email, all you need to do is download the app from the Apple app store or Google Play store and provide the email id and mobile number which has been registered for GEMS Rewards Access.

Once you click submit an OTP (one time password) will be sent to your registered email address and as an SMS to your registered mobile number. Once you key in this OTP it will provide you access to the GEMS Rewards App

As an eligible non-Muslim member, over 21 years of age, you have access to "Clink" a “discount or a Buy One Get One Free” offer on licensed drinks from a wide range of bars.

In order to redeem these Offers, you are required to confirm some important details with us due to legal age and religious restrictions.

Please note: These Offers are intended only for people who are non-Muslim and of legal drinking age.

If you are a GEMS Parent, just follow the steps on the app to reset your password or login using an OTP

If you are a GEMS Employee or Family/Friend of a GEMS Rewards member you just need to request for an OTP to login to the app.

If you run into any trouble, we are here to help. You can use the WhatsApp support function on the app or you can also get in touch with us via email at support@gemsrewards.com

For “Buy One Get One Free Offers”, you can use one offer voucher for every two people. For example, if there are four people, you can use two vouchers. A maximum of four vouchers can be used per table/bill.;

Similarly, with "Clink” Offers, the golden rules to remember are:

• There are three 2-for-1 Offers per venue, which you can enjoy 7 days a week (excluding public holidays)
• A maximum of 4 Offers can be used per booking/table/group
• This remains the same, no matter which offer is used. For example, a group of 4 people can redeem 2 drinks Offers, or they can redeem 1 Drink Offer and 1 Main Course Offer – using 2 Offers in total

The “Buy One Get One Free” Beauty and Fitness Offers can be redeemed in two ways:

1. One Offer can be used by two people within the same visit, with the second treatment or service being complimentary.
2. One Offer can be used by an individual, whereby you must pay full price for the first treatment/service and your second treatment/service, will be complimentary on your next visit. The merchant provides a voucher for the second treatment/service, to be used in the future. The complimentary treatment/service, must be redeemed within the Offer validity period.

Please note: Gift vouchers cannot be issued for your complimentary treatment/service. The complimentary treatment/service is non-transferable.

• The “Discount” Beauty and Fitness Offers can be used only for the service/item mentioned on the voucher. The discount will apply only on normal rates/prices and cannot be used in conjunction with any other promotion, discount, special offer or voucher. Any request to use the “Discount Offers”, would need to be presented prior to the service/item being purchased.
• Upon completion of the treatment/service, prior to requesting the bill, please present the Offer to the merchant. If the Offer is in the Health & Fitness section, please present it prior to the commencement of any class or activity*.

*Prior booking is required.

As part of GEMS Rewards, our select partners will be offering discounts, special offers and GEMS Points to GEMS families. You can collect GEMS Points in the following three ways:

1. Providing a successful referral under the GEMS Ambassador programme
2. Booking a flight or hotel or purchasing a gift card on the app
3. Redeeming a GEMS Points earning offer via the GEMS Rewards App

Every time you purchase a flight through GEMS Rewards App, you will earn GEMS Points based on the total spend. The number of GEMS Points you will earn will be displayed against the booking and will be credited once you complete the flight.

Yes, apart from earning GEMS Points on your flight purchase, you can also earn the respective frequent flyer miles of the airlines. However, this will be issued as per the airline terms and conditions and not GEMS Rewards policy.

Every time you book a hotel stay through GEMS Rewards App, you will earn GEMS Points based on the total spend. The number of GEMS Points you will earn will be displayed against the booking and these points will be credited only once you complete your stay

Every time you purchase a gift card through the GEMS Rewards App, you will earn GEMS Points based on the purchase value of the gift card. The number of GEMS Points you will earn will be displayed against the gift card and these points will be credited immediately once you complete the purchase transaction.

You will only earn GEMS Points only on the purchase of Gift Card through the GEMS Reward App. You will not earn GEMS Points on the gift card usage at a merchant.

Yes, you can gift the gift card to friends or family. Gift cards on the app are electronic, you will receive them via email and you can send it to your friends or family,

Yes! In order to redeem Offers on the App, you need to be connected to the internet.